Pound House PPG is a group of volunteer patients who, whilst independent from, work in partnership with the practice staff and GPs. We meet approximately every six weeks and feel that we have an important role in helping to give patients a say in the way services are delivered. Our role is part of the on-going communication between staff and patients at the surgery and we want you to have a chance to voice your views on the service you receive. We aim to keep patients informed by way of our noticeboards & periodic newsletters.
"To work with their practice to provide practical support, to help patients take more responsibility for their own health and to provide strategic input and advice. PPGs are based on cooperation between the practice staff and patients".
This allows up to date information to be given to patients and will inform what decisions can be influenced and what cannot. It will also allow the practice staff to gain an understanding from the patient’s perspective. It may also be useful for the chair to have meetings with the Practice Manager on a regular basis or attend management meetings of the practice. This ensures that two way communications are achieved.
A common criticism of many PPGs is that they are not representative of the practice population. It is always going to be difficult to get a group that exactly reflects the demographics of our practice, and volunteer roles tend to attract those that have a certain level of confidence and free time, and have flexibility about working and earning money. However, a PPG is there to make sure that the patient voice is listened to and not necessarily always to be the voice itself. Therefore if you wish to volunteer please contact the Practice Manager or complete one of the forms in reception.
These are important as a point of reference for behaviour for when the group meets, and were agreed at the first couple of meetings. We agreed that the group should not be a forum for pursuing individual personal complaints or agendas, that patient confidentiality is of the utmost importance and that everyone on the PPG should be treated fairly, equally and with respect.
We aim to make the group as transparent as possible. We will publish minutes of every meeting on this website. At the members’ request their names have been removed and replaced with their initials but other than that the minutes are a true and accurate reflection of what was discussed and agreed.